Refund and Returns Policy

Overview

Thank you for choosing Serenity Empowerment LLC. Payment for all services must be made in advance. We partner with Stripe and PayPal for simplified billing. Due to the nature of our offerings, we have a strict refund and returns policy.

Refund Policy

  • No Refunds After Service Delivery: Once a service has been delivered, no refunds will be issued.
  • Exceptional Circumstances: In exceptional cases, refunds may be provided at our discretion; please contact us to discuss your situation.

Eligibility for Refund

  • Refund requests must be made within 30 days of the original transaction date. If 30 days have passed since your purchase, we cannot offer a refund.
  • To be eligible for a discretionary refund, you must provide your receipt or proof of purchase.

Exemptions

Certain services and transactions are non-refundable:

  • Services that have been delivered
  • Items that are deemed custom or tailored specifically for the customer

Requesting a Refund

To initiate a refund request, please contact us with details of your purchase and reasoning for the refund. Prompt communication is necessary for exceptional circumstances.

Late or Missing Refunds

If you’ve not received your refund, please:

  1. Check your bank account.
  2. Contact your credit card company, as it may take time before your refund is officially posted.
  3. Reach out to your bank as there may be processing delays.

If you’ve completed these steps and still have not received your refund, please contact us.

Contact Us

For any questions related to refunds and returns, please contact us at https://serenityempowerment.com/contact/. We are here to assist you.

New Hampshire, United States

This policy is subject to change at our discretion. Thank you for understanding and supporting Serenity Empowerment LLC.

Updated: 2024